If you need to cancel a booked excursion or request a refund, you must do it sending an email to boattenerife@gmail.com with the reservation number, name and date of the excursion. The information of the cancellation policy of each excursion is detailed in the description of the excursion itself and in the E-ticket of your reservation. However, in the case of not being specified or there is an obvious error in the cancellation policy, cancellations and refunds will be governed according to the following cancellation policy:
If you cancel your reservation:
- 7 days before starting the booked excursion (Tenerife local time), you will be refunded 100% of the amount paid.
- Between 6 days and 48 hours before starting the booked excursion (Tenerife local time), you will be retained 50% of the amount paid and you will be refunded the other 50% of the amount.
- Less than 48 hours before starting the booked excursion (Tenerife local time), 100% of the amount paid will be retained, so you will not be the right to any refund.
These conditions will also apply to cases of waiver or not presentation.
The corresponding refund will be made between 24 and 48 hours from the cancellation of the excursion in the same payment method with which you paid the reservation, which will be notified to you through an email. Once the order is given, refunds made with debit / credit card can take 5 to 7 working days to appear reflected in your bank account and 30 days in the case of some foreign cards. Payments made through Paypal will be paid in less than 24 hours.
Change or Cancellation of an excursion by Boat Trip Tenerife (Atlantic Yacht Charter S.L.) and their collaborators
Boat Trip Tenerife (Atlantic Yacht Charter S.L.) reserves the right to cancel a particular excursion without adhering to the established cancellation period if weather conditions or any other cause endangers or make the excursion impossible or much more difficult. In this case, Boat Trip Tenerife (Atlantic Yacht Charter S.L.) will notify you by email about these changes or cancellations and you will be proposed, or another date for the realization of the excursion that may be of interest to you. If it is not possible to set another date or other excursions that we propose you which are not acceptable for you, you will be the right to the refund of 100% of the amount of the reservation, and any compensation for damages or other claims shall be excluded.